Liberty Public Adjusting Group Services in - Illinois

After a severe hailstorm in Illinois, our roof, siding, and gutters were all damaged. Our insurance company tried to call most of it ‘cosmetic’ and barely offered enough to patch things. Andrew’s team stepped in, documented every dent and leak, and walked us through the entire claim. They dealt directly with the insurance company, challenged the low estimate, and got enough approved to properly replace what was damaged. I’m very thankful we had someone on our side who actually understands storm and hail claims in this state.”

When our basement flooded, we assumed our insurance would take care of it. Instead, the carrier tried to pin it on poor maintenance and basically wash their hands of the claim. Liberty’s team reviewed our policy, documented the damage, and showed the insurer it was clearly a covered peril. They handled the back-and-forth and didn’t back down until we received full replacement cost for all of our damaged belongings. We never could have done it on our own

From the very beginning, Liberty treated our claim file with the highest level of integrity. Every document was carefully reviewed, organized, and explained to us in plain language, and they never tried to hide anything or cut corners. They were completely transparent about what was in our policy, what the carrier was required to do, and what our options were at each step. You can tell they care more about doing the right thing than just rushing a claim to get paid. Knowing our information and paperwork were handled ethically gave us a lot of confidence throughout the process.